Frequently Asked Questions

A chatbot is software designed to simulate conversation with human users, normally found on websites as an online chat icon often on the bottom right hand of a web page (like this one).

Here are some ways you could use a chatbot on your website:

• Generate leads
• Run surveys
• Nurture customers
• Create bookings or appointments
• Promote products
• Respond to FAQ's (we all know that website visitors are often impatient, don't want to read and want the answer yesterday!) 

It utilizes artificial intelligence (AI) to understand and respond to user queries in a conversational manner. Chatbots can be implemented on websites, messaging platforms, mobile apps, and other digital channels to interact with users in a natural language format.

Your chatbot can collect all the information you need from them for the appointment or reservation, so you can follow-up with them at a later stage. At the moment, it doesn't make the booking in your calendar... but this is coming very soon!

• A chatbot works for you 24/7 whereas a human only works when you pay them
• A chatbot will give fast, accurate and consistent responses whereas humans can give varied responses and often take 5-10 minutes to find the answer
• A chatbot turns out much cheaper than paying an employee a salary
• A chatbot can handle multiple chats all at once, whereas a human will be switching from one chat session to another and back again
• A chatbot will get the answer much faster than a human
• As your business grows, your chatbot will handle the increasing number of chats, whereas you would need to bring other humans on board, and train them to handle the load
• A chatbot only needs to be 'trained' once with a knowledgebase, whereas each human will need to be trained
• A chatbot doesn't need to have lunch, coffee breaks or go on toilet breaks!

A chatbot on your website will free up your time in numerous ways, including:

• Not having to be close to your computer so you can monitor, and deal with common questions
• Not having to train new customer support staff to answer the questions
• Swiftly handling common questions your visitors might not spotted on your FAQ page, such as 'When will my order arrive?'

All this frees you up to focus on the trickier queries and give more attention to other important aspects of your business. Plus, it means you can spend more quality time with your animals - where your heart truly lies.

No, your Setup fee and the monthly maintenance fees are the only costs we charge.

Unlike other companies who use a credit-based system where they count the number of visitors interactions or the lengths of chats (and the bot stops working if they run out), our fees are fixed and the number of chats and the length of chats is unlimited.

So it doesn't matter if your business grows, or if your visitors are seasonal you won't have to worry about running out of credits and having to pay extra.

Yes! If you're not entirely satisfied within the first 30 days, we'll even refund your first months monthly maintenance fee.

To get a chatbot for your business or website, you can reach out to companies that specialize in chatbot development, such as Pawsome Branding. We offer a personalized and conversational chatbot option as part of our services. You can choose to have it include an AI so it can answer questions written by a human, or it can just be tailored to be a powerful lead generator for your business. You can have pre-prepared responses to commonly asked question.

Or, you can have a combination of all 3 to create and customize a chatbot to suit your business needs.

Simply click on 'Get Started' below and we can get the ball rolling!